Staff Opportunities:
IT Support Specialist
Position Summary:
Responsible for approximately 10 hours per week to maintain and improve a collaboration environment. In this role, you will provide reliable assistance with Microsoft Teams, SharePoint, and related Office 365 services.
Your contributions will include diagnosing routine issues, producing clear guidance and training materials, and ensuring that colleagues can collaborate effectively.
Essential Roles and Responsibilities:
- Configure and optimize MS Teams settings for new or existing teams and channels
- Investigate and resolve common Teams issues
- Recommend best practices for efficient use of Teams features
- Assist with creation and maintenance of SharePoint sites
- Manage permissions and folder/library organization
- Offer guidance on straightforward metadata or versioning practices
- Address routine user requests
- Support user account management within Microsoft 365
- Assist with rollout or configuration of additional Microsoft 365 applications
- Produce concise, well-structured written guides or brief video walkthroughs
- Promote sound cybersecurity habits
Knowledge, Skills and Abilities:
- Strong proficiency in Microsoft 365, particularly fundamental administration and support tasks in Teams and SharePoint
- Familiarity with troubleshooting common Office applications
- Willingness to learn and support additional cloud-based tools
- Excellent written communication skills
- Ability to explain technical procedures in straightforward terms
- Cultural sensitivity when assisting colleagues in different regions and contexts
- Capacity to prioritize effectively within a limited weekly schedule
- Comfortable working in a remote or hybrid environment and coordinating across time zones
- Willingness to interact with external IT contacts or vendors
- Adaptable, patient, and supportive attitude, emphasizing effective help over technical display
- Care in handling access permissions and safeguarding user data
- Reliability in maintaining confidentiality regarding sensitive organizational information
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